FAQ
Questions, answered.
Everything people ask before and after renting a shop. Can’t find yours? Ask us directly.
Getting started
Do I need to code or run a server?
No. We host and run everything — the bot, its website, backups and updates. You add products and connect your payment accounts in your admin panel.
What do I need to start?
A Telegram account, a bot token from @BotFather (it takes a minute — How it works shows you) and a way to pay: Binance Pay, or any coin through OxaPay.
How long until my shop is live?
About five minutes: sign in, name your shop, paste your bot token and choose a plan. The bot starts the moment your payment confirms.
Can I see a real shop first?
Yes — open the example shop on Telegram (it's linked on the home page) and try the catalogue, the wallet and the checkout for yourself.
Can I rent on Telegram instead?
Yes — the rental bot @RetrexTech_bot does everything this website does. Sign in here with the same Telegram account and the bots you rented there show up here too.
Payments & billing
How do plans work?
One plan covers your whole account: it sets how many shop bots you can run and which extras they get (like a website, resell, posting to groups, or API access). Every shop on it runs until the plan's date.
Can I change my plan?
Any time, from Plan & billing. Moving to another plan carries over what's left of the one you have, as extra days on the new one.
How do I pay for my shop?
In crypto: Binance Pay (USDT or USDC), or any coin through OxaPay. Payments are confirmed automatically.
What if I close the page after paying?
Nothing is lost. A confirmed payment is saved to your account at once, and an OxaPay payment is checked again the next time you open your dashboard.
Do longer plans cost less?
Yes — pay for more months at once and each month costs less. Pricing shows the current discounts.
Can I renew early?
Any time. Renewing your plan adds the new days on top of the days you have left.
What happens when my time runs out?
You're reminded three days before. If the plan isn't renewed its shops pause — nothing is deleted — and renewing brings them straight back, exactly as they were.
Your shop
What can I sell?
Digital products: accounts, license keys, subscriptions, codes and files — unlimited items, one-off stock, or activations you finish by hand. Keep to the law and to Telegram's rules.
How do buyers pay me?
Into your own Binance, Bybit or OxaPay accounts, which you connect in your panel. Buyers top up a wallet in your shop and pay from it; every payment is checked automatically.
Is the bot under my name?
Yes — your bot, your name, your @username and your logo. Buyers see your shop, not ours.
Can I change products and prices any time?
Yes, from your admin panel on the web or right inside the bot. Changes show everywhere at once.
Can I sell other shops' products?
Yes, on plans with resell: carry products from other shops with your own markup, and their orders are filled for you automatically.
The website
Does every shop get a website?
On plans with a website, yes — its own address like yourshop.mylabsstore.com, with the same products, prices, wallet and orders as the bot.
Do buyers need Telegram to use it?
No. They sign in with their email, pay the same way, and see the same balance and orders.
Does it work on phones?
Yes — it's built for phones first, loads fast, and has a light and a dark look.
Account & security
How do I sign in here?
With Google or Telegram. Use the Telegram account you rented with in the rental bot and your bots are already here.
How is my admin panel protected?
With a password and a code from an authenticator app (2FA). You can make a new password any time from My bots, which signs every other device out.
Is my shop backed up?
Every shop is backed up every 15 minutes.
Still wondering?
Try a live shop first, or just start — your payment is safe the moment it’s confirmed.