FAQ

Questions, answered.

Everything people ask before and after renting a shop. Can’t find yours? Ask us directly.

Getting started

Do I need to code or run a server?

No. We host and run everything — your storefront, its website, backups and updates. You add products and connect your payment accounts in your admin panel.

Do I need a Telegram bot?

No. Your shop is a website first: name it and it is live at its own address, selling. A Telegram bot is an add-on you can connect from your shop's page whenever you like — today, in a month, or never.

What do I need to start?

A way to sign in (Google or Telegram), a name for your shop, and a way to pay: Binance Pay, or any coin through OxaPay. No bot token is needed to open a shop.

How long until my shop is live?

About five minutes: sign in, choose a plan, name your shop. Your storefront is live the moment your payment confirms.

Can I see a real shop first?

Yes — the home page links to a live one. Open it and try the catalogue, the wallet and the checkout for yourself; it is a real shop, running on exactly what you would rent.

Can I rent on Telegram instead?

Yes — the rental bot @RetrexTech_bot does everything this website does. Sign in here with the same Telegram account and the bots you rented there show up here too.

Payments & billing

How do plans work?

One plan covers your whole account: it sets how many shop bots you can run and which extras they get (like a website, resell, posting to groups, or API access). Every shop on it runs until the plan's date.

Can I change my plan?

You can move up to a bigger plan at any time, from Plan & billing — what's left of the plan you have carries over as extra days on the new one. Moving to a smaller plan is open once your current plan ends, so the time you paid for isn't turned into something cheaper.

How do I pay for my shop?

In crypto: Binance Pay (USDT or USDC), or any coin through OxaPay. Payments are confirmed automatically.

What if I close the page after paying?

Nothing is lost. A confirmed payment is saved to your account at once, and an OxaPay payment is checked again the next time you open your dashboard.

Do longer plans cost less?

Yes — pay for more months at once and each month costs less. Pricing shows the current discounts.

Can I renew early?

There's no need — a plan is renewed once it ends, and nothing is lost in between. Paying earlier would only add days on top of days you already have. You're reminded three days before it ends.

What happens when my time runs out?

You're reminded three days before. If the plan isn't renewed its shops pause — nothing is deleted — and renewing brings them straight back, exactly as they were.

Your shop

What can I sell?

Digital products: accounts, license keys, subscriptions, codes and files — unlimited items, one-off stock, or activations you finish by hand. Keep to the law and to Telegram's rules.

How do buyers pay me?

Into your own Binance, Bybit or OxaPay accounts, which you connect in your panel. Buyers top up a wallet in your shop and pay from it; every payment is checked automatically.

Is the shop under my name?

Yes — your name, your address, your logo, and your own @username if you connect a bot. Buyers see your shop, not ours.

Can I change products and prices any time?

Yes, from your admin panel on the web or right inside the bot. Changes show everywhere at once.

Can I sell other shops' products?

Yes, on plans with resell: carry products from other shops with your own markup, and their orders are filled for you automatically.

Your storefront

What is my shop, exactly?

A real storefront website at its own address, like yourshop.mylabsstore.com — product pages, deals, a cart, a wallet, checkout, orders and replacements, with your name and logo on it. That is the shop; a Telegram bot is a second door into the same one.

Do buyers need Telegram to use it?

No — and that is the point. They sign in with their email, pay the same way, and see the same balance and orders. Buyers who prefer Telegram can use the bot instead, if you connect one.

Does it work on phones?

Yes — it's built for phones first, loads fast, and has a light and a dark look.

Account & security

How do I sign in here?

With Google or Telegram. Use the Telegram account you rented with in the rental bot and your bots are already here.

How is my admin panel protected?

With a password and a code from an authenticator app (2FA). You can make a new password any time from My bots, which signs every other device out.

Is my shop backed up?

Every shop is backed up every 15 minutes.

Still wondering?

Try a live shop first, or just start — your payment is safe the moment it’s confirmed.