Retrex
Terms of service
These terms cover renting a shop bot from Retrex, on this website or in our Telegram rental bot.
1. What you rent
You rent a Telegram shop bot, run on our servers under the bot token you give us, together with its admin panel and — where it's switched on — its website. You rent it for the number of days you pay for. We host it, keep it running, back it up and update it.
2. Your account
You sign in with Google or Telegram. Keep that account and your shop's admin password and 2FA key safe: whoever holds them can manage your shop. Tell us straight away if you think someone else has them.
3. Payment and renewal
- Prices are shown before you pay. Payments are made in cryptocurrency and are confirmed automatically.
- A payment for a new bot is saved to your account until the bot is built, so it is never lost in between.
- When the paid time runs out, the shop pauses. Nothing is deleted: renewing brings it back as it was.
- If a payment went wrong on our side, contact us and we'll put it right.
4. What you sell
You are the seller in your shop — its products, prices, descriptions, delivery and customer service are yours, and so is keeping to the law and to Telegram's terms. Don't use the service for anything illegal, fraudulent or harmful: stolen goods or accounts, malware, scams, or anything that infringes other people's rights. We may pause or remove a shop that does, or that puts the service or other shops at risk.
5. Don't pretend to be someone else
Your shop is your shop. It must not present itself as an official store of a brand it has no agreement with, use another company's name as its own, or use their logo as its picture — and it must not copy another Retrex shop's name or address to pass itself off as them. If you resell something, sell it plainly as a reseller.
This is not a formality. A shop dressed up as an official brand store risks a complaint against your domain and ours, so our software refuses brand names where it can, and we act on what it cannot catch. Anyone can report a shop at /report, and we read every report.
6. Your buyers' money
Buyers pay into the payment accounts you connect in your panel (Binance, Bybit, OxaPay). We never hold your shop's money, and you settle refunds and disputes with your buyers yourself.
7. Availability
We work to keep every shop online around the clock, but can't promise it never stops — Telegram, payment providers and networks sometimes fail. We aren't liable for lost sales or indirect losses, as far as the law allows.
8. Ending, and getting your things out
You can simply stop renewing. We may end the service for a shop that breaks these terms. Rent already paid is not refunded when a shop is removed for breaking them.
Your catalogue, your buyers and your orders are yours: ask while your shop is running and we will export them for you. A paused shop is kept, not deleted, so renewing brings it back exactly as it was.
We may update these terms; the version on this page is the one that applies.
9. Contact
Questions? Message @Ahsan_Labs on Telegram.